Terms of Service
Red Indian Customs Motorcycle Parts & Accessories
At Red Indian Customs, we're committed to delivering your motorcycle parts, tires, and accessories safely and efficiently. Please review our shipping policy before placing your order.
Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed during weekends or public holidays will be processed on the next business day.
- Once your order has been packed and dispatched, you'll receive a shipping confirmation.
Shipping Coverage
We currently ship throughout the Philippines.
For international shipping inquiries, please contact our customer support before placing your order.
Shipping Fees
Shipping fees are calculated during checkout based on:
- Delivery address
- Package size and weight
- Selected courier service
The final shipping cost will be displayed before completing your purchase.
Estimated Delivery Time
| Location | Estimated Delivery |
|---|---|
| Metro Manila | 1–3 Business Days |
| Luzon | 2–5 Business Days |
| Visayas | 3–7 Business Days |
| Mindanao | 4–8 Business Days |
| Remote Areas | Additional Delivery Time May Apply |
Order Tracking
Once your order has been shipped, you'll receive a tracking number via email or SMS (if available).
You can use this tracking number to monitor your shipment's progress.
Shipping Delays
Delays may occur due to:
- Extreme weather
- Courier operational issues
- High order volumes
- National holidays
- Incorrect shipping information
We appreciate your patience and understanding.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Incorrect or incomplete addresses may result in:
- Delivery delays
- Additional shipping charges
- Returned packages
Please double-check your shipping information before placing your order.
Failed Deliveries
If delivery is unsuccessful because the recipient is unavailable, the address is incorrect, or delivery is refused, the courier may attempt another delivery or return the package.
Additional shipping charges may apply for reshipment.
Damaged or Lost Shipments
If your package arrives damaged:
- Take clear photos immediately.
- Do not discard the packaging.
- Contact us within 48 hours after receiving the package.
If your shipment is lost in transit, we'll coordinate with the courier to investigate and assist you in resolving the issue.
International Shipping
International shipping availability may vary.
Import duties, taxes, customs fees, and other charges imposed by your country are the buyer's responsibility.
Please contact us before placing an international order.
